Terms of service

1. Who we are and what the terms cover

The services are provided by Check In Service d.o.o., S. Bušljete 3, 23244 Starigrad Paklenica, Croatia, tax no. (OIB) 57042157706 (“Check In”). The terms cover property management (Villa Management), guest changeover, cleaning and extra services for guests.

2. Quote and contract

• Based on your inquiry we send a written quote with the scope of work, dates and price.
• The contract is concluded when you accept the quote in writing, for example by e-mail.
• For services from the published price list, the contract is concluded when we confirm the appointment.

3. Prices and payment

• Cleaning prices are published on the Pricing page. They are final, in euros. The company is not registered for VAT, so no VAT is charged.
• Equipment and cleaning products are included in the price. Travel, consumables for guests and the work of outside tradespeople are not included unless the quote says otherwise. Every such item is stated in the quote with its amount.
• We do and charge for work outside the quote only if you have approved it in advance.
• Payment is by bank transfer, against the invoice issued. We issue an invoice for every service.

4. Appointments, rescheduling and cancellation

• You can reschedule or cancel an appointment free of charge up to 24 hours before the agreed start.
• If we have to move an appointment, we will tell you as soon as possible and offer a new one.
• Details on refunds are on the Refunds and complaints page.

5. What we need from you

• Access to the property at the agreed time, with electricity and water.
• Accurate information about the property: size, number of beds, special materials and surfaces.
• Notice of existing damage and of anything that needs special care.
• That you put money, jewellery and other valuables away safely before we arrive.

6. Keys and access to the property

We use keys, codes and remote controls only for the agreed services and do not pass them to third parties without your approval. When the cooperation ends we return them and delete any recorded codes.

7. Quality of service

We carry out the service according to the quote and the property's checklist. If it was not carried out as agreed, we proceed as set out on the Refunds and complaints page.

8. Damage and liability

• We are liable for damage caused by our staff while carrying out the service, under the law of obligations.
• Report damage as soon as possible, with photos if you can. We report to you immediately any damage we notice ourselves.
• We are not liable for damage that existed before our arrival or for the consequences of inaccurate information about the property.
• Nothing in these terms limits the rights consumers have by law.

9. Guests and bookings

We do not advertise accommodation or take bookings. The accommodation contract is concluded between the guest and the owner or the owner's agency. We welcome guests and communicate with them on the owner's behalf, within the scope of the quote.

We book extra services for guests, such as a private chef, a massage or a yacht trip, at the guest's request. The service is provided by the partner named in the booking confirmation. The confirmation states the price and the payment and cancellation terms.

10. Force majeure

If we cannot carry out the service because of events beyond our control, such as severe weather, traffic disruption or a power or water outage, we will agree a new appointment. We charge nothing for a service that was not carried out.

11. Ongoing cooperation and termination

Either party can end ongoing cooperation by written notice, with the notice period stated in the quote. Services carried out before termination are paid according to the quote.

12. Personal data

We process personal data in line with the Privacy policy.

13. Consumer complaints

Under Article 10 of the Croatian Consumer Protection Act, you can send a written complaint by post to Check In Service d.o.o., S. Bušljete 3, 23244 Starigrad Paklenica, Croatia, or by e-mail to info@checkin.com.hr. We will confirm receipt, and you will receive a written reply within 15 days of receipt at the latest.

14. Disputes and governing law

The contract is governed by the law of the Republic of Croatia. We try to resolve disputes by agreement. Consumers can start proceedings before a body for alternative resolution of consumer disputes, for example at the Croatian Chamber of Economy, or file a report with the State Inspectorate. If agreement is not possible, the court determined by law has jurisdiction.

15. Changes to the terms

We publish amended terms on this page with a date. Services already contracted are governed by the terms in force when the contract was concluded.