Refunds and complaints

1. Cancelling an appointment

• You can cancel or reschedule an appointment free of charge up to 24 hours before the agreed start, by phone or e-mail.
• If you paid for the service in advance, we refund the full amount.
• If we cancel the appointment, we offer a new appointment or a full refund, whichever you choose.

2. If the service was not carried out as agreed

1. Tell us as soon as possible, ideally within 24 hours and before the next guests arrive. Describe what is wrong and attach photos if you can.
2. We put it right free of charge in the shortest possible time.
3. If it cannot be put right, we reduce the price proportionately or refund the amount paid for that part of the service.

The 24-hour period is a recommendation that lets us react in time. It does not limit the rights you have by law.

3. Consumers' right of withdrawal

If you concluded the contract as a consumer at a distance, for example by e-mail or phone, you can withdraw from it within 14 days of its conclusion without giving a reason.

• A clear statement sent by e-mail to info@checkin.com.hr or by post to our address is sufficient. No special form is needed.
• If you expressly asked us to start the service before that period ends, you pay for the part carried out up to the moment of withdrawal.
• Once the service has been fully carried out at your express request, the right of withdrawal ends.

4. How and when we refund

• We make the refund within 14 days of receiving your notice of cancellation or withdrawal.
• We refund by the same method you used to pay, unless we agree otherwise.
• We charge no fee for a refund.

5. Written complaint

You can send a written complaint by post to Check In Service d.o.o., S. Bušljete 3, 23244 Starigrad Paklenica, Croatia, or by e-mail to info@checkin.com.hr. We reply in writing within 15 days of receipt at the latest.

6. Your statutory rights

These rules do not reduce the rights you have under the Croatian Consumer Protection Act and the Civil Obligations Act.